Name: GERSHWIND, Erik
Correspondence address: 7 Pacific Avenue, Wednesbury, West Midlands, England, WS10 7WP
Date of birth: September 1971
Appointed on: 1 April 2013
Nationality: American
Country of residence: United States
Occupation: Chief Executive Officer
Background Info

Name: ACTIS-GRANDE, Kristen
Correspondence address: Unit 7, Pacific Avenue, Wednesbury, West Midlands, England, WS10 7WP
Date of birth: April 1981
Appointed on: 21 June 2021
Nationality: American
Country of residence: United States
Occupation: Executive Vice President
Background Info

Name: Dave Darby
Occupation: Managing Director
Appointed on: February 2018
LinkedIn

Name: Justin Dankenbring
Occupation: Financial Director
Appointed on: July 2022
LinkedIn

Name: Andrew Smith
Occupation: Head of Business Development
Appointed on: February 2022
LinkedIn

Name: Ella Banks
Occupation: Business Development Executive
Appointed on: December 2019
LinkedIn

MSC Industrial Supply Co. UK is owned by MSC Industrial Supply Co. (NYSE: MSM), a leading North American distributor of a broad range of metalworking and maintenance, repair and operations (MRO) products and services.

The full company profile on OpenCorporates database is available here

Strategy

• Expansion of the International Group based on Acquisition strategy.

• Strategic Partnerships:

SISUT
MSC partners with SISUT, a people development consultancy, to deliver personalised development programmes. The partnership with SISUT has been instrumental in the business’s growth and future aspirations.

Next Gen Makers
MSC is partnered with Next Gen Makers, which helps make it easy for West Midlands and Staffordshire engineering firms to find engineering apprentices with the required skills.

Fyooz
Fyooz supports MSC in delivering continuous product information strategy improvements through a collaborative approach as an extension to the MSC Team.

Fyooz has consulted in centralising, enriching and streamlining product content for onboarding supplier information, along with providing downstream publishing to analogue & digital channels via a leading PIM (Product Information Management) solution, which provides a consistent and qualitative data source.

DPD
DPD partnership is vital in helping MSC deliver a world-class delivery service, as their customers rely on them to provide a dependable service which keeps their operations running smoothly.

• Differentiation: Responding better to the needs of each market (North America, Europe, and Asia).

Ambition

They aim to take their role to support their customers’ business and success to new heights – well beyond selling industrial supplies.

Here is an example of MSC’s customers:

• Joe Gibbs Racing

• NMG Aerospace

• CJ’s Machining Inc.

• Primo Medical Group

• Universal Wearparts, Inc.

• CANAM

More information is available here

Customer Reviews:

Date of experience: 07 February 2023
Topic: Been a regular tool supplier for years
Review Text: “Been regular tool supplier for more than 15 years. The General idea is to get good brands for about the same / barely more than what would pay “on the spot” for “substitute” generic tools. They can sometimes give good advice and guide you to options you didn’t know about.”
Rating: 5/5 stars
Platform: Trust Pilot

Date: 03 February 2023
Topic: Mediocre company at best
Review Text: “Next-day delivery turned up five days late; when emailed, they didn’t seem bothered, very misleading sizes also ended up wasting money on 1 1/2 cap v blocks that fit 20mm tube at best.”
Rating: 3/5 stars
Platform: Trust Pilot

Date: 23 January 2023
Topic: Great products and service. Shame about the website.
Review Text: “MSC carry a great range of products, and to keep it all in stock and achieve next-day delivery is admirable. The website is terrible though; impossible to navigate forwards/backwards or filter search results. If I hadn’t had the catalogue, I wouldn’t have continued ordering through the website. I imagine they lose a lot of online sales simply by people giving up trying to find what they’re after.”
Rating: 4/5 stars
Platform: Trust Pilot

• They invest in customer experience.
• Offering a variety of products, services and solutions.
• Providing their customers with efficient delivery service.

The average monthly number of persons (including directors) employed by the group and company during 2023 amounted to 201-500 employees (137 on LinkedIn).

Employee Reviews

Indeed UK
Warehouse Operative (Former Employee)
Place & Date: Wednesbury – 29 April 2022
Topic: Good place to work
Review Text: “I worked part time in msc, enjoyed it. Good pay, overtimes available. Clean canteen, free tea, coffee. Staff very friendly and helpful. All training provided”

Warehouse (Former Employee)
Place & Date: Wednesbury – 28 January 2023
Topic: Avoid at all costs
Review Text: “Toxic environment can’t trust anyone who works there and the warehouse leaders/management couldn’t guide a seagull to the coast,the only benefit to working there is a lunch van that comes”.

Customer service (Current Employee)
Place & Date: Wednesbury, West Midlands – 23 January 2023
Topic: Good place to work
Review Text: “Treated like adults and given freedom to make the right choices for customers.
Good working conditions. Regular updates from management.Feel looked after and respected.”

Overall Rating: 3.4/5

Overall Ratings by Category:
3.5/5 – Work/Life Balance
3.5/5 – Salary/Benefits
3.1/5 – Job security/advancement
3.0/5 – Management
3.3/5 – Culture

• 75+ years of experience
• Wide product range (over 120,000 products, inventory management and supply chain solutions)

January 2022 – New Technology Centre
MSC UK opens the New Technology Centre, located within MSC’s Wednesbury facility, designed to enable manufacturers to test new engineering methods for the production of parts without disrupting production, in keeping with MSC’s pledge to help customers reduce cost, improve productivity and increase profitability through engineering excellence.

February 2022 – Investing in the Next Generation of Talent
MSC UK celebrates and promotes with other businesses and the apprenticeship community, the benefits of apprenticeships and the progression opportunities they have provided their associates.

In celebration of National Apprenticeship Week 2022, we are announcing that we are stepping up our support for apprenticeships by doubling the number of Apprentices within the business to from 5 to 10 during 2022. This represents 4% of our workforce.

February 2022 – MSC and Next Gen Makers to Launch Innovative Project to Help Manufacturers Find Engineering Apprentices
MSC UK launches an innovative project with business partner Next Gen Makers to make it easier for its West Midlands-based customers to find and recruit Engineering Apprentices.

April 2022 – MACH 2022
MSC Industrial Supply Co. UK exhibited at MACH 2022; the UK’s premier event for engineering-based manufacturing technologies, from 4th-8th April 2022 at Birmingham’s NEC.

May 2022 – MSC UK and Colchester partner to showcase CNC efficiency in the new Technology Centre
MSC Industrial Supply Co. UK, a premier distributor of metalworking and MRO supplies, has announced its partnership with Colchester Machine Tool Solutions, bringing two of Colchester’s CNC machines to MSC’s newly launched, Midlands-based Technology Centre.

January 2023 – Partnership with Walter Tools
The new partnership is part of a wider move to help UK engineering firms to overcome pressing industry challenges, including the ongoing energy crisis, through the provision of superior turning, drilling, threading and milling components.

Location
MSC Industrial Supply Co,
7 Pacific Avenue,
Wednesbury,
West Midlands,
WS10 7WP

Social Media

Facebook

Twitter

LinkedIn

YouTube

Articles:

February 2023
MSC Industrial Supply Co. and Next Gen Makers celebrate partnership
Source

March 2023
Consolidating suppliers key to offsetting inflationary pressures for SMEs.
“With a recent report stating the majority of UK manufacturers have increased their prices, Lee Hutchings, commercial effectiveness manager at MSC Industrial Supply Co. UK, encourages SMEs throughout the supply chain to review their purchasing strategies for industrial supplies to protect themselves from any potential impact.”
Source

Awards:

June 2022 – MSC UK awarded the highest accolade for customer satisfaction
MSC Industrial Supply Co. UK, a leading supplier of Metalworking and Maintenance, Repair and Operations supplies, has been awarded the Institute of Customer Service (ICS) Service Mark Accreditation with Distinction.
Source

Competitors List (alphabetical order)

Criterion: Industry subcategory, Company Size and Product

1. Stanley Works Limited
Employee count: 200 (2021)

2. Wurth UK Ltd
Employee count: 527 (2021)