R.A.P
Recognition
Appreciation
Positive Feedback
The focus of this client satisfaction meter is to improve our communication with them.
By introducing the R.A.P. Communication Tool: R= Recognition, A= Appreciation P=Positive feedback, we can identify areas of improvement in our services while maintaining a more personal approach to our customers.
This is a proposal of communication with lost prospect clients to improve the Sales Journey experience. This is an effective way of tracking the client’s feedback and can be personalised accordingly to each client of yours.