Upload date: 08/08/2023

Who are the important people in the company?

Selcap Limited
Correspondence address: No 1, Royal Exchange, London, England, EC3V 3DG
Notified on: 12 January 2023
Governing law: Limited Companies Act 2006
Legal form: Private Limited Company
Place registered: England Companies Registry
Registration number: 11300342
Incorporated in: England
Nature of control:
Ownership of shares – 75% or more
Ownership of voting rights – 75% or more

SELLI, Sumit (Owner of Selcap Limited)
Correspondence address: C/O Las Accountants Llp, No.1 Royal Exchange, London, United Kingdom, EC3V 3DG
Notified on: 10 April 2018
Date of birth: October 1986
Nationality: British
Country of residence: United Kingdom
Nature of control:
Ownership of shares – 75% or more
Ownership of voting rights – 75% or more
Right to appoint and remove directors
LinkedIn

HANLON, Christopher (Director and Previous Co-Owner of C Hanlon Group)
Correspondence address: Radleigh House, 1 Golf Road, Clarkston, Glasgow, Scotland, G76 7HU
Role: Director
Date of birth: March 1964
Appointed on: 19 November 2021
Nationality: British
Country of residence: Scotland
Occupation: Director
LinkedIn

What is the structure of the company?

C HANLON FACILITIES MANAGEMENT LTD is controlled by Chanlon Group Limited. Both companies are controlled by Selcap Limited, which is owned by Mr Sumit Selli.

Below is the C Hanlon Group network illustrating the structure of C HANLON FACILITIES MANAGEMENT LTD:

Below is the Statement of Capital of C HANLON FACILITIES MANAGEMENT LTD:
(STATEMENT OF CAPITAL FILE)

• Class of Shares: ORDINARY
Currency: GBP
Number allotted 75
Aggregate nominal value: 1
Prescribed particulars:
Full rights with regard to voting, participation and dividents.

• Class of Shares: B ORDINARY
Currency: GBP
Number allotted 80
Aggregate nominal value: 1
Prescribed particulars:
No voting or participation rights, with regard to dividents, the B Ordinary shares shall rank pari passu with regard to entitlement to dividend except that the directors may at any time resolve to declare a dividend and amount of dividend on one or more classes of share.

• Statement of Capital (Totals)
Currency: GBP
Total number of shares: 155
Total aggregate nominal value: 155
Total aggregate amount unpaid: 0

• Full details of Shareholders (SHAREHOLDERS FILE)

Shareholding 1: 38 transferred on 2022-01-14
0 ORDINARY shares held as at the date of this confirmation statement
Name: CHRISTOPHER HANLON

Shareholding 2: 37 transferred on 2022-01-14
0 ORDINARY shares held as at the date of this confirmation statement
Name: HELEN HANLON

Shareholding 3: 55 transferred on 2022-01-14
0 B ORDINARY shares held as at the date of this confirmation statement
Name: HELEN HANLON CHRISTOPHER HANLON

Shareholding 4: 25 transferred on 2022-01-14
0 B ORDINARY shares held as at the date of this confirmation statement
Name: CHRISTOPHER HANLON

Shareholding 5: 75 ORDINARY shares held as at the date of this confirmation statement Name: CHANLON GROUP LIMITED

Shareholding 6: 80 B ORDINARY shares held as at the date of this confirmation statement Name: CHANLON GROUP LIMITEDNotes: There is not an explicit connection between the two paths drawn but there have been observed some key info about the connection between the brands: 1. There is a common person management (Christopher Hanlon) 2. The register address “1 Golf Road, Clarkston, Glasgow, Scotland, G76 7HU” is common between: C HANLON GROUP LTD, C HANLON FACILITIES MANAGEMENT LTD & STELLAR INSOURANCE REINSTATEMENT SERVICES LTD 3. C HANLON GROUP & STELLAR INSURANCE REINSTATEMENT co-promoting equally on the website 4. They promote STELLAR INSURANCE REINSTATEMENT SERVICES as a registered entity

What is the prospect’s strategy and ambitions?

Strategy

The Asylum Accommodation and Support Contract (AASC)
The company’s growth was mainly due to the AASC contract that the group negotiated with Mears PLC and opportunities realised via competitive tendering in the social housing sector, complemented with increased workstreams from existing clients.

HR and IT-related changes
In 2022, the company saw a turnaround in several key management positions, with departures and recruitment across most of the business units and the addition of a Health and Safety Manager and an HR Manager to assist in modernising the business prior to the introduction of an IT platform and accounting package to aid operational reporting and financial monitoring.

The new IT -platform introduction aims to provide a suitable return for the group as operational performance will be enhanced. Continued employee training will provide excellent services for clients and a competitive edge for the business going forward.

The Health and Safety of the company’s employees, customers, supply-chain partners and the general public is the number one priority, with the aim that everyone arrives and returns home safely. Training and mentoring of managers and operatives continue to ensure compliance and best practice on all Health and Safety matters.

New Key Relationships
Key relationships have been built with a new supply chain and material suppliers that have also assisted in the business growth and have permitted the business to stabilise the in-house trade employee numbers and rebalance the in-house/external delivery of the work-stream ratio number (70/30 split).

Re-Branding & Sustainability Strategy
A rebranding exercise has been completed with the new group logo on all PPE and vehicle livery, along with the vehicle fleet being modernised with the introduction of 12 new hybrid vehicles that will reduce the group’s carbon footprint.

Growth Strategy
The C Hanlon Group continues to develop and strengthen the relationships with the core clients and also seeks to build and foster new ones as part of a new growth strategy. Specific market sectors will be targeted, and opportunities to enhance the business will be developed to ensure that the business continues to grow across all services/business areas with the aim of improving the services offered and the markets of operation.

Ambitions

C Hanlon is dedicated to providing customers with a 1st class service and to ensuring that their clients understand costs.

Who are the prospect's customers?

C HANLON FACILITIES MANAGEMENT LTD caters to a diverse range of clientele, including B2C, B2B, charities, the social housing sector, and the public sector.

Customer Reviews:

Review Date: 16th November 2021
Review Title: Kitchen and toilet refurb and flood damage
Platform: Company’s Website
Review Rate: 5 out of 5

“From the first meeting I had with Project Manager Wullie Burley with regards to the works to be carried out, he assured me that everything would be fine, he kept me informed every step of the way by either phone calls and picture messages.
Nothing seemed to be a problem what so ever, his tradesman’s where first class, very tidy and very polite and completed an outstanding work on my home and I would recommend them highly, from first hand experience.

Well done to Wullie and your team, many thanks again, amazing!!”

Review Date: 29th October 2021
Review Title: Customer Service
Platform: Company’s Website
Review Rate: 1 out of 5

“I had a bump with one of their lorries last week -my fault when I was blinded by low morning sun Their employee Craig Donald was outstanding in the way he came to my “rescue” I was so shaken I could hardly speak and he took charge giving me all the necessary details and showing real concern that I was o.k. When I phoned The company in Glasgow again the first question was “How was I?” They were a pleasure to talk to. If this is their standard of care I will have no hesitation in using their professional services should I need them in future Their customer care is gold star Thank you to Craig You are a real gent.”

Review Date: 07 Jun 2022
Review Title: Incompetent. Avoid at all costs
Platform: Yell.com
Review Rate: 1 out of 5

“Useless complete idiots. My child could do better. Everything they touched is terrible. Avoid at all costs.”

Review Date:18 Apr 2022
Review Title: Terrible customer service – best avoided!
Platform: Yell.com
Review Rate: 1 out of 5

“Shockingly poor customer service. This was just before lockdown in early 2020, they replaced our warm air unit and combi boiler and we have had nothing but trouble since. They considered work as “complete” with the warm air unit, previously encased in a solid metal unit, all exposed making it louder than my oven extraction fan. They left a gapping hole in my loft and claimed it was for ventilation (I shouldn’t be able to see the sky through my roof). These two were eventually resolved after MUCH chasing up but worse still, I was left with intermittent hot water issues which still still happening today. I logged formal complaints and was promised reports of their findings – nothing came. They managed to persuade me to pay the balance before they would send another person out to look at the hot water issue – then lockdown hit and not heard a word from them since. If it weren’t for family bereavement, I might have chased up more. Think they rebranded themselves – just avoid at all costs.”

Review Date: 21 Oct 2020
Review Title: Post Boiler Service Issue
Platform: Yell.com
Review Rate: 1 out of 5

“I recently had a routine Boiler Service by C Hanlon. A week later, when opening the boiler cupboard (for the first time since the service) to increase the water pressure I have a leak which has clearly been there for days due to the damage to the counter. C Hanlon are confirming they will visit to check but there will be a call out and repair charge if the fault is found not to be caused during the service. I can guess the outcome of that visit since they are already saying there would be ‘nothing’ that the service engineer done or touched during the service that would cause a leak! All this despite me advising the engineer cleaned the diverter valve which is NOT a routine part of the service.
I appreciate things can go wrong but it is the way rectification is handled that is important.
I absolutely will not use this company again and would not recommend.”

Review Date:13 Oct 2018
Review Title: Awful company, I had to take them to court
Platform: Yell.com
Review Rate: 1 out of 5

“Awful company. I just won a court case against C Hanlon to get my money back for the mess they made of my roof. Do not employ C Hanlon.”

Review Date: 21 Aug 2014
Review Title: Repairing a burst pipe
Platform: Yell.com
Review Rate: 1 out of 5

“Do not live up to their statement about prompt and efficient service. Took them almost a week to attend a burst pipe. The reason they gave was because they thought it was only residents water pressure that was affected. They had been told it was affecting people’s water supply. Two days later repair was completed. This was Wed 20th August 2014. Thurs 21st August 6 houses without water in bathrooms which meant showers not working and unable to flush toilets. Three times they said they were on their way to fix it. At first they said they were waiting til they were sure all the people affected were at home. No appearance. No explanation. Definitely would NOT recommend them.”

What does the prospect consider important for its customers?

They claim that is important for them to give their customers a sense of professionalism and confidence. They strive to work with trustworthy suppliers for their building projects to achieve this. Additionally, they aim to keep their service prices transparent and affordable. Above all, they prioritise providing services on the customer’s preferred timeline without delay, by having 24hour call centre. As a result of the above, they are targeting to establish and maintain a long-term relationship.

Who are the prospect's staff?

The average monthly number of persons (including directors) employed by the company during 2022, amounted to 80 (2021: 3).

Employee Reviews: n/a

What are the prospect’s unique selling points (USPs)?

• The company has an excellent reputation which has been successfully serving Glasgow and Central Scotland since 1984. They also carry full insurance cover for all jobs we carry out.

• The company is 100% transparent with their charges, and they have a clear, upfront, open and honest pricing system.

• Competitive Prices

What are the prospect’s business activities and potentials?

Annual Report File

Locations

Glasgow Head Office
6 Brackenrig Road
Glasgow
G46 8QQ
T: 0141 637 3199

Glasgow West End
65 – 67 Byres Road
Glasgow
G11 5RG
T: 0141 945 5588

Social Media

LinkedIn

Published Articles and Awards

Articles

November 2022: “Chanlon boss accused of ‘gas leak’ awarded thousands by tribunal”
The Herald

Awards and Accreditations

The company is an accredited member of:

• Gas Safe Registered
• NCEIC
• Construction online
• SMAS
• CHAS
• Trustmark
• SEPA
• SSIP
• BDMA
• Acclaim Accreditation
• Alcumus SafeContractor
• Disability Confident Employer

Who are the prospect’s competitors?

Competitors List (alphabetical order)

Criterion: Industry subcategory, Company Size and Product

First Response Group Limited
Employee count: 343 (2022, Annual Report)

Fuzion Home Improvements
Employee count: n/a