Prospect

Target status: 

Upload date: 05/02/2019
Last updated on: 25/11/2020

Who are the important people in the company?

In the UK the immediate parent company is Brookson Group while the ultimate controlling party is Riverside Europe Partners LLP (London Based). As a whole, the ultimate controlling party is Wolters Kluwer (the analytical hierarchy is presented in the structure section)

Mr Martin John Hesketh
Correspondence address: C/O Riverside Europe Partners Llp, St Martin’s Courtyard, 17 Slingsby Place, 5th Floor, London, WC2E 9AB
Date of birth: January 1964
Nationality: British
Country of residence: England
Nature of control
Has significant influence or control
Occupation: Non-Executive Director of Brookson Group

Mr Martin John Scott
Correspondence address: C/O Riverside Europe Partners Llp, St Martin’s Courtyard, 17 Slingsby Place, 5th Floor, London, WC2E 9AB
Date of birth: February 1970
Nationality: Irish
Country of residence: England
Nature of control
Has significant influence or control
Has significant influence or control as a member of a firm
Occupation: Managing Partner at River Evolution Partners

Mr Bela Szigethy
Correspondence address: C/O Riverside Europe Partners Llp, St Martin’s Courtyard, 17 Slingsby Place, 5th Floor, London, WC2E 9AB
Date of birth: September 1955
Nationality: American
Country of residence: United States
Nature of control
Has significant influence or control
Occupation: Co-CEO in Riverside Company US

Mr Stewart Allen Kohl
Correspondence address: C/O Riverside Europe Partners Llp, St Martin’s Courtyard, 17 Slingsby Place, 5th Floor, London, WC2E 9AB
Date of birth: June 1955
Nationality: American
Country of residence: United States
Nature of control
Has significant influence or control
Occupation: Co-CEO in Riverside Company US

What is the structure of the company?

See Brookson One structure here

What is the prospect’s strategy and ambitions?

Brookson One Strategy

Customisation Strategy: They offer different packages for different customer target groups. Up to this point, they have 3 distinct service packages:

• Limited Company Accountancy Service (focused on accounting and auditing processes)
• Umbrella Employment Solution (payroll outsourcing, insurance package, setup, benefits)
Flex Solution (Hybrid)

Constant Product/Services Development: They started as an accounting and auditing company. Though time they developed enhanced solutions for their clientele without losing though their initial identity and expertise.

Growth Focused both Organically and through Acquisition: They are growing since they enhance their products and services while they exploit market opportunities to make certain acquisitions that can result in sustainable growth. A tangible example of this strategy is the acquisition of Boomerang Funding in 2014, which now is completely absorbed by the Brookson group.

Ambitions

Geographical Expansion & Acquisition of larger market share in the Human Resources Outsourcing industry.

Who are the prospect's customers?

Freelancers, Contractors, Limited Companies and Entreprises

Customer Reviews on Trustpilot:

Overall Rating: 4.4/5

Absolutely appalling – the worst umbrella company ever!-Nov.2020 (1/5)
Absolutely appalling! In ten years of contracting I have never had the misfortune to use such a shoddy service!

Their online hub is so outdated, and clearly cost about 50p to build, that it does little more than confuse and delay efficiency. It states information is available, like your payslip, when it isn’t. You’ll waste hours looking for it. The UI is useless and should have been consigned to the digital scrapheap decades ago.

More importantly, it seems they are reluctant to pay out at all and will come up with any excuse whatsoever to delay and avoid paying you.

My miserable experience with them was:

Month 1: timesheets in on the 5th October, eventually 11 days later on the due payment date (yes, it takes them that long to process a timesheet) I received the grand sum of zero. Eventually, I discovered, after several hours of phone calls and emails, that because they had spelled my surname incorrectly, and I hadn’t, they rejected the timesheet, but didn’t tell anyone. Thus, no payment. I eventually received it three days later, and 16 days after the timesheet had been submitted.

They were given a royal rollicking by me and the agent/recruiter and promised to do better next time.

Month 2: on the day payment was due, again 11 days after submitting a timesheet, I received an email asking me for my bank account details – not at all a practice, eh.

Evidently my bank had rejected payment because the account details Brookson provided were incorrect. They inferred I had provided incorrect data, but if the bank account details were correct last month, then why aren’t they this month?

They clearly don’t do spelling and they don’t do numbers either – not a great remit for a financial company!

I phoned them hours ago, about this, and still no reply, no explanation and NO MONEY either…

Frankly, it seems as though they just like hanging on to your money for as long as possible, and are reluctant to hand it over until they have been bellowed at and threatened repeatedly.

As a contractor, it’s my job to do the work and their’s to sort out my money, yet I am constantly disturbed by having to deal with their shabby process.

Month 3: You must be joking! Never, ever again.

Brookson One – the worst umbrella ever! Avoid!

AND ALL THIS IN THE MIDDLE OF A GLOBAL PANDEMIC WHEN WORK AND MONEY IS SCARCE AND DIFFICULT TO COME BY – SHAMEFUL!

What does the prospect consider important for its customers?

• Treating each client individually
• Building long-term relationships

Who are the prospect's staff?

The average monthly number of persons (including directors) employed by the group and company during(2019.), amounted to 396 (372:2018)

Brookson Group Employee Reviews

Reviews on Indeed:

Overall Rating: 4/5

Analytical Rating:
• Work-life Balance: 4/5
• Pay & Benefits: 4.1/5
• Job security & Advancement: 3.6/5
• Management: 3.8/5
• Culture: 3.8/5

Marketing Manager (Former Employee) – Warrington, Cheshire – 1 September 2020 (1/5)
“A shambles
I can honestly say that this is the worst place I’ve worked. Toxic culture, absolute snakes in each department and the perception that this is a great company to work for is a huge con.

The office was also a dump. People slagged each other off. Employees who’d been there for years were extremely defensive and unwilling to change. And the behaviour of some senior staff was quite frankly alarming.
Think twice before joining”

Pros
Salary I suppose

Cons
Everything else

Senior Account Manager (Former Employee) – Warrington, Cheshire – 30 March 2020 (1/5)
“Disgusting
Brookson were going through a huge change at the time of my employment with numerous restructures and redundancies. Most back office departments are hugely understaffed and very incompetent leading to bad service and complaints constantly. Business Development is run by someone who knows the industry but cannot manage people or organise anything. Furthermore training and development is non-existent. I also think financially the business is facing huge challenges due to IR35.”

What are the prospect’s unique selling points (USPs)?

• Part of a global network of colossal companies in the Investment industry
• Customised solutions
• High level of experience
• Broader image of the market (UK wise and Internationally)
• Flexible services
• Construction Industry Scheme (CIS):
• Training & proactive support to comply with off-payroll legislation
• Full range of trading options: self-employed, umbrella, LTD company accountancy services

What are the prospect’s business activities and potentials?

Brookson One is an all-inclusive Contractor Accountancy Services Provider who also offering Umbrella Company solutions. Their ultimate controlling party constitute one of the largest investment companies in the US.

Annual Report File

Locations

Riverside Europe Partners LLP
St. Martin’s Courtyard
17 Slingsby Place, 5th Floor
London, WC2E 9AB

Brookson
Brunel House
340 Firecrest Court
Centre Park
Warrington
WA1 1RG

Brookson One Social Media

Facebook
Twitter
LinkedIn

Brookson Group Social Media

Facebook
Instagram
LinkedIn
YouTube

Published articles and awards

Articles

Awards/ Memberships/Certifications

Who are the prospect’s competitors?

Competitors List (alphabetical order)
Criterion: Industry subcategory, Company Size and Product

Parasol Limited
Employee Count: 6,536:2019 (October)

Paystream Accounting Services Limited (they offer also Umbrella Solutions)
Employee Count: 207:2019

Umbrella Company Limited
Employee Count: 2,652:2019